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Terms and conditions

TERMS AND CONDITIONS
Willch Travel and Tours
Fall Park Mall Unit 23
Mosi-oa-Tunya Road
LivingstoneZambia

When visiting our website, taking a tour or using Willch Travel and Tours services or those its subcontractors you commit yourself to these terms and conditions.

DEPOSITS AND PAYMENTS
A booking is confirmed after full payment of the respective tour. Upon making a reservation we will send you details of how to pay. This can be a payment link through a payment provider or sending you our bank details or make an alternative arrangement like paying at our offices.

CANCELATIONS
We are offering a 50% refund for tours that are cancelled more than seven days before departure. There is no refund for cancellations within seven days before the tour.

Willch Travel and Tours reserves the right to cancel tours because of the weather or other conditions. Should Willch Travel need to cancel a tour, you will receive a full refund.

DATE CHANGES
Once you have booked a tour and wish to make changes, Willch will do its utmost to accommodate such wishes.

DOCUMENTS
Clients need to carry documents required by the authorities.

When visiting Livingstone we advice travellers to obtain a KAZA visa that will allow you to travel freely between Zambia and Zimbabwe and also allows for a day trip to Chobe in Botswana. Visa applications can be done prior to travel online or at first point of entry. Please be encouraged to bring cash for the visa payment in the event that the credit card machines are not working at the time of arrival.

RESTRICTIONS
Some tours may have restrictions relating to age but also to weight and height (for tours like rafting, bungee jumping, microlight flights and other tours).

Some tours require that you are fit and healthy, some require walking in uneven terrain, activities like bungee jumping or rafting can be strenuous. You are required to disclose any possible health issues prior to the tour if you feel this may have an effect while on the tour.

WAIVERS
Some activities require a your approval and signature of a liability waiver.

DANGEROUS BEHAVIOUR​
During your tours you are required to follow up instructions by your driver and guide to ensure your safety and that of others. We reserve the right to abort a tour should a client behave irresponsible.

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Privacy policy

General
Willch Travel and Tours (“Willch”, “we” or “us”) provides this Privacy Policy to inform you about how we collect, use or disclose personal data from users of willchtraveltour.com (“Site”).

This Privacy Policy applies only to information that you provide to us through the Site. This Privacy Policy may be updated from time to time. We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on the Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


This Privacy Policy does not apply to the practices of third parties that we do not own or control, including social media websites such as Instagram, Facebook and Twitter.


We encourage you to carefully review the privacy policies and terms and conditions of other sites that you use.


Collection and use of data

Our primary purposes for collecting data are to offer you our services; booking tours and travel related products, to improve our Site, services, features and content, to administer your use of the Site and to enable users to enjoy and easily navigate the Site.


International Transfer

Your data may be transferred to computers located outside of your country, state or province, foreign or domestic. Further please note that Willch uses third party vendors and hosting partners to provide the necessary hardware, software and related technology required to run our Site.

Sharing data

We do not sell, trade, or rent your personal data to others. We may use third party service providers to help us operate our business and our Site and services or administer activities on our behalf.

Third Party Websites

You may find advertising or other content on our Site that link to sites and services of third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linking to or linked from our Site. Please check the privacy policy and other documentation on the respective website(s).

Log Data

When you visit the Site, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s internet protocol address, browser type or the webpage you were visiting before you came to our Site, pages of our Site and Application that you visit, the time spent on those pages, information you search for on our Site and Application, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site and for the Site’ technical administration, to increase our Site functionality and user-friendliness, and to better tailor our Site to our visitors’ needs. We may aggregate, analyze and evaluate such information.


Cookies

Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes.


Compliance with Laws and Law Enforcement

Willch cooperates with government and law enforcement officials to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Willch or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.


Contacting us

If you have any questions regarding this Privacy Policy, please contact us at:

Willch Travel and Tours 

Fall Park Mall Unit 23 

Mosi-oa-Tunya Road 

Livingstone, Zambia
www.willchtraveltour.com

This page was last updated on June 9th, 2022.